SHIPPING AND RETURN POLICIES
Items ordered through our website (www.cosmeticabio.ca) will be shipped within Canada through a variety of delivery services, including Purolator, ICS Courier by Canpar, and Canada Post to provide you with a reliable and efficient shipping service. Please note that we cannot deliver to a post office box.
We are currently unable to process and ship orders from outside Canada and the United States.
We offer free standard shipping within Canada on orders over $150, before taxes.
Cosmética Bio reserves the right to cancel any order that does not comply with our terms and conditions of sale and service. In such a case, we will send you a cancellation email and a refund.
Orders are processed and shipped on business days only, Monday through Friday, excluding weekends and certain holidays. Processing and shipping time is estimated to be between 2 and 15 business days, depending on where your item will be shipped and the shipping option you choose. Please note that during holiday periods, launches, limited editions and possible out-of-stock situations, this time may vary. For further assistance, please contact our customer service department at email@example.com.
The courier service will send you an email with a shipping confirmation and tracking information for your item. For more information, please contact our customer service department at firstname.lastname@example.org.
Delivery failure - Incorrect information
Please take special care to review your order to ensure that the information provided is correct, especially the shipping and billing address. If you find that the information submitted or the delivery address is incorrect, please contact us immediately at email@example.com. We will do our best to make the necessary corrections. However, as order processing times may vary, we cannot guarantee that corrections will be made in time.
If your order has already been shipped, the courier may not accept a change of address. In this case, if the package is returned and you request a re-shipment, additional shipping charges will apply.
Delivery Failure - Absent Consignee
Since we require a signature upon receipt of your package, it is your responsibility to be available at the delivery location of the package. In the event of a delivery failure according to the carrier's parameters, the carrier will return the package to us. A new shipment can be made at your request, additional charges will apply.
If you choose to cancel or change your order, please contact us at firstname.lastname@example.org as soon as you have submitted the order. We will do our best to implement the changes. However, as order processing times may vary, we cannot guarantee that changes will be made in time. If it is too late for our team to cancel or change your order, you may return it to us once you have received it. If you decide to cancel the order due to a delivery failure, the shipping and return costs will be deducted from the refund, regardless of whether the package was free standard shipping or not.
Out of stock
In the rare event that you order an item that is out of stock, we will contact you and refund the full price of the item within 3 to 5 business days, depending on the original payment method you used to place the order.
At Cosmética Bio, your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, please contact our customer service department at email@example.com. Our return policy is limited to 30 days. If more than 30 days have passed since your purchase, we cannot issue a refund.
Please read the procedure below carefully. Refunds may not be issued if the returned items are not shipped correctly.
All returns must be pre-approved by Cosmética Bio. In order to be eligible for a return, your item cannot have been used and must be returned in the same condition in which it was received. It must also be in its original packaging.
To ensure the quality of our products, we cannot accept opened items unless they are damaged or defective. If this is the case, please refer to the Damaged Items section.
Online purchases cannot be returned or exchanged through a spa or salon.
If you have purchased Cosmética Bio products or its distributed brands at a spa, salon or online from a third party website, please contact that retailer directly to inquire about their return policy. We do not offer returns on products purchased from resellers, including but not limited to authorized online resellers, spas and salons, etc.
- To complete your return request, please send an email to firstname.lastname@example.org.
Your email must contain:
a. The receipt or proof of purchase
b. The order number
c. A list of items to be returned
d. Your name and email address
e. The reason the item is being returned.
- We will provide you with a Return Authorization (RA) number and instructions for shipping your package.
- The return shipment must include the product and the RA number clearly marked on the shipping label.
- To return your product, package it securely and send it to the following address
5275-105 Boulevard des Gradins
Quebec City, QC G2J 1C8
- When returning an item to us, please provide a tracking number to expedite the process.
- Once we have received and inspected the returned item, we will send you an email to inform you of the approval or refusal of your refund. Once your refund is approved, it will be processed and a credit will be applied based on the original payment method you used to place the order.
You alone will be responsible for paying the shipping costs incurred by the return of your item. Shipping charges are non-refundable.
We will only refund regular priced items. Sale items will not be refunded.
When you receive your order, please be sure to inspect the box for any damage that may have occurred during shipping. It is normal for the shipping package to show signs of wear and tear. However, if the item(s) in your order are damaged, please contact us within 48 hours of receiving the defective item at email@example.com. In your email, please include the order number, as well as your email address, phone number and a photo of the damaged item, so that we can provide you with an efficient service.
Wrong item received
In the rare event that you receive a product that is different from what you ordered, please contact our customer service department within 48 hours of receiving the incorrect product at firstname.lastname@example.org. In your email, please include the order number and a photo of the incorrect product. We will help you to solve the problem.